Internet Explorer (Windows)

1. Click Tools > Internet Options.
2. Click the General tab.
3. Proceed to the next steps (applicable to your browser version).

Internet Explorer 5 and 6

1. In the Temporary Internet files section, click Delete Files. A confirmation dialog box appears.
2. Check Delete all offline content and click OK to confirm.
3. In the Temporary Internet files section, click Settings.
4. Ensure the Every visit to the page option is checked and click OK to confirm.
5. Click OK to save your changes and exit the Internet Options dialog box.

Internet Explorer 7

1. In the Browsing history section, click Delete. A new dialog box appears.
2. In the Temporary Internet Files section, click Delete files, and then click Yes to confirm.
3. Once the files have been deleted, click Close to save your changes and return to the Internet Options dialog box.
4. In the Browsing history section, click Settings.
5. Ensure the Every time I visit the webpage option is selected, and then click OK to confirm.
6. Click OK to save your changes and exit the Internet Options dialog box.

• Click Tools > Internet Options
• Click the Privacy icon
• Click the Clear button from the Cache section
• Click the OK button to confirm clearing of cache, and exiting of the Internet Options dialog box.

• Click Edit > Preferences
• Select Advanced > Cache
• Click Clear Memory Cache and click the OK button to confirm
• Click Clear Disk Cache and click the OK button to confirm
• Ensure that the Every Time option is selected
• Click OK to exit the Preferences dialog box

• Click Safari > Empty Cache
• Click the Empty button to confirm

• Click Firefox > Preferences.
• Click the Privacy tab.
• Click the Clear Now button in the Private Data section.

• Select Explorer > Preferences.
• From the Web Browser list, select Advanced.
• Click the Empty Now button in the Cache section.
• Ensure that the Always option is selected in the Cache section.
• Click OK to exit the Internet Explorer Preferences dialog box.

• Select Netscape > Preferences.
• Expand the Advanced list, and click on Cache.
• Click the Clear Cache button.
• Ensure that the Every Time I view the page option is selected.
• Click OK to exit the Preferences dialog box.

Windows

• If your version of Sun Java is 1.5 and above, we recommend you follow the instructions on the Sun web site: http://www.java.com/en/download/help/5000020300.xml
  Note: If your operating system is Windows Vista and your Java version is 1.6 or higher, the instructions on the Java web site are still applicable. However, some of the dialog boxes and fields names will be slightly different than those shown in the procedure on that page.
  
• If you have an older version of Java, follow these steps:
  1. Click Start > Settings > Control Panel
  2. Click the Java Plugin icon
  3. Click the Cache tab
  4. Click the Clear button and click OK to confirm
  5. Note: Please repeat this procedure for each "Java Plugin" button in your Control Panel

Mac OS X

1. Navigate to the Java folder from your hard drive: HD > Applications > Utilities > Java.
2. Open the Java Preferences application.
3. Click on the General tab.
4. Click the Delete Files button (under the Temporary Internet Files section).