Frequently Asked Questions

How do I download fxTrade for iPhone?

The fxTrade for iPhone application can be downloaded directly from the App Store.

Back to top

How do I know which version I am using?

The version you are using is shown on the login screen at the bottom of the screen.

Back to top

Is fxTrade for iPhone free?

The fxTrade for iPhone application is free to fxTrade and fxTrade Practice users. However, the mobile application requires an internet connection, so when you run the application be aware that you may incur additional data use and roaming charges from your mobile service provider.

Back to top

I already have a trading account with OANDA. Do I need a separate account for my mobile device?

No separate account is required – the login credentials you use to access the platform on the web are the same credentials you use to log in to fxTrade for iPhone. A registration form to sign up for fxTrade Practice is provided at the login screen.

Back to top

Can I switch between my trading accounts?

Yes. When you log in, the application will prompt you to select the account you want to use. After you are logged in, tap the Accounts icon to return to the main Accounts screen to select a different account you want to use.

Back to top

Can I use both fxTrade and fxTrade Practice accounts at the same time?

No. If you wish to use your fxTrade Practice account, you must sign off from your fxTrade account and then enter your fxTrade Practice user name and password to log in to that account.

Back to top

Are the rate settings that I configure on the mobile platform replicated in the fxTrade web platform?

No. Your preference quote lists are stored on the mobile device and not synchronized to the web platform. Likewise, the preferences made on the mobile device are not stored on the web platform.

Back to top

What happens if I lose connection when I'm in the middle of placing a trade?

If you do not receive a confirmation screen, your trade probably did not execute. Tap the Trades icon to verify if your trade has executed. Mobile internet connections may be interrupted due to circumstances beyond our control, such as outages on your mobile network or bad connections in regions with poor mobile coverage.

Back to top

Are live charts available?

Yes, live charts are available from the Candlestick graph.

Back to top

What kind of time period granularity is available?

You may choose time period granularity from 5 seconds, 30 seconds, 5 minutes, 15 minutes, 1 hour or 1 day. This changes the range of times shown on the graphs.

Back to top

Which currency pairs appear on the default quote list?

The default quote list includes the following currency pairs: AUD/JPY, AUD/USD, EUR/CHF, EUR/GBP, EUR/JPY, EUR/USD, GBP/JPY, GBP/USD, USD/CAD, USD/CHF, USD/HKD, USD/JPY, XAG/JPY, XAG/USD, XAU/JPY and XAU/USD.

Back to top

How can I add more currency pairs to the quote list?

Tap the Rates icon, tap Edit, select Available and then add your currency pairs. You can sort the currency pairs based on your preferences.

Back to top

Where can I see the full list of currency pairs available?

Tap the Rates icon, tap Edit and choose Available.

Back to top

What is the typical network data usage for using fxTrade for iPhone?

It depends on what you are accessing from the fxTrade for iPhone app. For example, if you access the Rates icon with 5 visible currency pairs and leave the application open for an hour, the data usage will be approximately 1.8MB.

Back to top

What types of orders are supported?

You can place Buy and Sell Limit Orders, Take Profits, Stop Losses, Trailing Stops and Lower and Upper Bounds.

Back to top

How do I enter a limit order?

Tap the New Order icon from the main menu and select the details for your trade. New Orders can also be entered from the Trades, Orders and Positions screens by selecting the icon on the bottom right area of the screen.

Back to top

Can orders be modified?

Yes. Tap the Orders icon from the main menu to locate and modify your order. You can modify your Limit Orders, Take Profits, Stop Losses, Trailing Stops and Lower and Upper Bounds.

Back to top

How can I modify my trade?

Tap the Trades icon, select your trade, tap Modify and tap the trade you wantto modify.

Back to top

Can I review my account's trading activity?

Yes. Tap the Activity icon from the main screen.

Back to top

Are indicators and trendlines available?

Indicators and trendlines are currently unavailable on fxTrade for iPhone.

Back to top

Can I zoom in on the chart?

No. For full screen mode, rotate your mobile device horizontally when the chart window is open.

Back to top

How do I log out?

Tap the Sign out icon located on the main menu in the bottom right corner.

Back to top

Where can I find release notes?

Release notes are available on the App Store under the heading OANDA fxTrade Forex Trading.

Back to top

How can I contact the Customer Service department to ask a question or provide feedback?

Tap the Contact icon from the main screen.

Back to top

Is an account summary available?

Yes. You can access your Balance, Realized P&L, Unrealized P&L, Net Asset Value, Margin Used, Margin Available, Open Trades and Open Orders on your iPhone device. To access the Account Summary, tap the Balance icon located at the bottom of the main screen.

Back to top

How do I clear my user name and password?

Go to the main login screen and unclick “Remember Password”. The next time you log in, your credentials will not be displayed.

Back to top